FAQ

Blue Silk Mohair Crochet Lace Scarf
Blue Silk Mohair Crochet Lace Scarf

What form(s) of payment do you accept? In the Etsy boutique, you can use

  • Visa
  • Mastercard/Eurocard
  • Discover Network
  • American Express
  • PayPal Gift Certificates
  • Etsy Gift Certificates

PayPal Gift Certificates may be purchased by clicking the “Buy a Gift Certificate” button in the right-hand column of this website. Gift certificates are purchased through the PayPal payment system and are redeemable in the Etsy boutique. The instructions for redeeming the gift certificate will accompany the gift certificate.

Etsy Gift Certficates may be purchased in the Etsy marketplace and are redeemable in the Etsy boutique.

Outside of the Etsy boutique, you can use PayPal. PayPal is a secure online payment system that protects you as the client and Interwoven Creations by Crystal, the company.

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How can I purchase a hand-crafted item? In the Etsy boutique, you can purchase your hand-crafted item(s) through PayPal with a gift certificate, credit card or debit card. Simply follow the checkout instructions. After you submit your order, click the “Pay Now” button. When you scroll down the page, you will see the option to pay with a gift certificate, credit card or debit card. If you do not see the hand-crafted item(s) that you are searching for, I can create a custom listing for you for the hand-crafted item(s) that you want to purchase.

For a custom hand-crafted creation ordered outside of the Etsy boutique, we will email you an invoice for your deposit via PayPal in the amount of 50% of your custom order. The total amount quoted for your custom order will include the cost of shipping and handling. The instructions for making your payment will be contained in the invoice. When we receive your deposit, we will begin creating your custom hand-crafted article(s). Upon completion of your custom hand-crafted creation(s), we will email you another invoice via PayPal for the balance of your custom order.

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I do not live or work in New Jersey.  How can I provide my current body measurements to you?  If we do not have your current body measurements on file, please complete the appropriate form (female or male) and email the completed form to the Client Support Services Department at help@interwovencreationsbycrystal.com.

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How can I order a French Memory Board? Complete the form on the Request A Quote page.  After we have discussed the specifications of your custom French Memory Board, we will email you an invoice for your deposit via PayPal in the amount of 50% of your total. The total amount quoted in the PayPal invoice for your custom French Memory Board will include the cost of shipping and handling.  All payments must be made in United States currency.  French Memory Boards are shipped via FedEx Ground.

The instructions for making your payment will be contained in the invoice. When we receive your deposit, we will begin creating your custom French Memory Board. Upon completion of your custom French Memory Board, we will email you another invoice via PayPal for the balance.  We will ship your custom French Memory Board to you within 48 hours of receipt of the balance. All payments must be made in United States currency.

After shipping, we will email you the invoice number(s) for your package(s) so that you may track your package(s) on the FedEx website.

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I have a coupon code. How do I use it? Coupon codes can be used both inside and outside of the Etsy boutique. During the checkout process while in the Etsy boutique, follow the prompts and enter the coupon code. If you do not see the hand-crafted item(s) that you are searching for, I can create a custom listing for you for the item(s) that you want to purchase. You can use the coupon code when you pay for your custom listing. Remember, your payment must be made before the coupon code expires.

Outside of the Etsy boutique, the amount of the coupon code will be reflected in the final price that we quote to you and on each of the PayPal invoices that we will email to you. Remember, your deposit must be received before the coupon code expires.

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How soon after I place my order do I need to pay? Payment must be received within 48 hours of the order. If the payment or other arrangements have not been made within that time, the order will be cancelled due to lack of payment.

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After my payment, when will my item(s) be shipped to me? Your purchase will be shipped to you within 48 hours after receipt of your final payment.

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How will my hand-crafted purchase be shipped? Shipping of the hand-crafted items (for shipping of French Memory Boards, see above) will occur by United States Postal Service First Class Mail Parcel with Tracking. The shipping amount includes the postage and the costs associated with the packaging. After shipping, we will email you the Tracking Number(s) for your package(s) so that you may track your package(s) on the U.S. Postal Service’s website.

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What kind of packaging do you use? Prior to shipping, all hand-crafted and crochet items will be tied with a ribbon, wrapped in tissue paper and placed in a water-proof package.

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What if I change my mind about what I purchased? It is important to us that you love your purchase. If you are not 100% satisfied, please notify the Client Support Services Department at help@interwovencreationsbycrystal.com within 48 hours of receipt so that we may discuss your options. Unless there is a defect in the item, custom  hand-crafted items and French Memory Boards cannot be refunded or exchanged. Return shipping is the responsibility of the client.

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How can I keep in touch and stay abreast of what Interwoven Creations by Crystal is doing? You can keep in touch with us through a variety of ways.  If you would like to receive our newsletters and exclusive coupons, click to Receive Exclusive News & Promotions. You can also follow us on Twitter @CrystalCCreates and Instagram (InterwovenCreationsbyCrystal). You can also like our Facebook fan page.

If you have a question that is not listed here, please do not hesitate to complete the form on the Request A Quote page or contact the Client Support Services Department at help@interwovencreationsbycrystal.com. We look forward to hearing from you soon.  We would love to create something special for you.

Revised:  February 18, 2017

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